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Acronym City!

Recently, I was sitting next to our new ACA International CEO, Patrick Morris, and I asked him how he was adjusting to our industry and the new job. He said something similar to this, “I’m learning a...

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Tailored System Configuration

No two dialers are the same. Some might fit your company as well as the jersey does on this young kid. Or make as much sense as an overweight, out of shape guy crammed into a pink tutu. As you begin...

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I break it, you buy it

What do you say when someone asks, “So what kind of work do you do?” Several years ago, I worked as the Operations and Data Processing Manager of a music company. My children couldn’t wrap their young...

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IAT boasts 26 years of dialing technology success

IAT celebrates its 26th anniversary March 6th, 2012. Owners of the Utah-based dialing company attribute IAT’s long-time success to a focus on collection-specific technology, dedicated employees, and...

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Interview with a Dialer

Napkins are FANTASTIC! You’re probably thinking – that’s an odd sentiment to have toward a dirty piece of cloth.  But hear me out. First off, napkins save you the embarrassment of wearing what you ate...

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Here’s to You, Partner!

My wife and I have been married for nearly 32 years and, as a result, I can speak to the value of partnerships. She has been the most influential person in my life, and I am grateful for the...

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Trading the scandals for peace in the holidays.

One of the things I really enjoy about the holiday season is the giving. Here at IAT we have a long tradition of giving throughout the year, but especially in December. In the past, we have hosted a...

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IAT’s strategy for a better 2013

At this time of year, I like to gather my family around me—sometimes kicking and screaming—and we discuss the need for them to set good goals. I feel this is important because it gives them something...

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We are really getting old now!

In today’s highly competitive environment it is a rare accomplishment for a technology company to celebrate their 27th birthday. Yet, that is exactly what IAT is doing this week! The company started...

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IAT SmartDial: 27 years of collection specific dialing technology excellence

IAT SmartDial celebrates its 27th anniversary March 6th, 2013. IAT’s co-owners attribute the success and longevity of their company to a variety of factors—hard work, dedication, fantastic employees,...

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White paper reveals facts about dialing solutions

IAT provides the facts about the ARM industry’s dialing technology options in a white paper, “Site-Premised vs. Cloud-Based: A Guide to Choosing the Right Dialer.” “Many companies base their dialing...

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IAT SmartDial names John Roundy Director of Client Services

IAT SmartDial, a leading provider of collection-specific predictive dialing technology, named John Roundy as Director of Client Services on Wednesday. This title change was effected to reflect Roundy’s...

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White paper reveals differences in predictive dialer choices

IAT recently published the white paper “What is True Predictive Dialing?” to inform collection agencies regarding variations in technologies and the potential benefits and challenges of their dialer...

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Compliant cell phone contacting technology released by IAT

IAT announces the release of SmartCellTM, a manual dialing application developed for contacting cell phones. “Today’s regulations regarding cell phones and dialers don’t need to hinder your...

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Dialer Purchasing Guide Published by IAT

A complimentary white paper published this week by IAT SmartDial, “7 Questions to Ask Before Selecting Your Next Dialing Technology,” aims to give collection organizations an objective, helpful...

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28 Years of Predictive Dialing Technology

On March 6, 2014 IAT will celebrate its 28th Birthday. Wow, that is a great success story! When IAT started in 1986, there was a lot of convincing to do about the “new technology on the block.” Many...

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Check out the Contact Center Services from Enghouse Interactive

We’ve been saying it for years: Nobody does Predictive Dialing like IAT. Our R&D team is dedicated to developing outbound dialing technology that is in a league of its own. SmartDial® solutions are...

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IAT SmartDial names John Roundy Director of Client Services

IAT SmartDial, a leading provider of collection-specific predictive dialing technology, named John Roundy as Director of Client Services on Wednesday. This title change was effected to reflect Roundy’s...

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